Shipping policy

We package every order with care to help ensure your fragrances arrive quickly, securely, and ready to enjoy.

Shipping Rates:

  • Standard (with tracking) - $10.00
  • Standard (with tracking) for orders over $100 CAD (after discounts, before tax)- FREE

Processing Time

Orders are typically processed within 3 business days (Monday–Friday, excluding statutory holidays), starting from the date the order is placed and payment is confirmed. You'll receive tracking information by email once your order ships.

We currently ship within Canada only, excluding Nunavut and the Northwest Territories (see Restrictions below). We're happy to ship to the Yukon.

Shipping Address Accuracy

Customers are responsible for ensuring the shipping address entered at checkout is complete and accurate. We are not responsible for orders shipped to an incorrectly entered address. If a package is returned to us due to an address error, a reshipping fee of $20.00 CAD will apply before the order is resent.

Proof of Delivery

Our delivery carriers use a variety of methods to confirm delivery, which may include a signature from the recipient or a photo of the package at the delivery address. If the recipient isn't available, the package may be left at the address, released to another member of the household, or handed to a building's concierge, lobby, or mailroom.

Where the carrier confirms delivery to the address provided at checkout, the shipment is considered delivered. If a pickup notice is left, please collect your package from the designated carrier location within the pickup window. Undelivered packages returned to us as a result will be subject to the reshipping fee above.

If you have a standing agreement with the carrier to accept deliveries without a signature, Noseworthy Perfumes is not liable for packages lost under that arrangement.

Carrier Responsibility

Once an order is handed to the shipping carrier, it's in the carrier's possession, and delivery timing is outside our control. We are not responsible for:

  • Carrier or weather delays
  • Lost or stolen packages marked as delivered

If tracking shows no delivery scan and a reasonable time has passed (10 business days from ship date), please contact us at hello@noseworthyperfumes.ca and we'll open a trace with the carrier and work with you on a resolution.

If your order arrives broken or damaged, please see our Refunds Policy for how to request a replacement or refund.

Restrictions

Fragrances are classified as hazardous materials by Transport Canada and must ship via Standard Ground service. Because air transport of hazardous goods requires specialized handling that isn't practical or cost-effective for individual retail orders, we're currently unable to ship to Nunavut or the Northwest Territories.

Questions

For anything not covered here, reach us at hello@noseworthyperfumes.ca — we're glad to help.