Refund policy

At Noseworthy Perfumes, all sales are final except as described in this policy. Please review each listing carefully before purchasing. We're happy to answer questions before checkout. As a small business, every order is verified, inspected, and hand-packed with care.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

Damaged or Incorrect Items

Damaged means the item arrives with visible physical damage affecting usability, such as:

  • Broken or cracked atomizer, bottle, or vial
  • Leakage resulting in significant product loss
  • Missing or non-functional spray mechanism
  • Severe damage preventing normal use

Incorrect means you received the wrong fragrance, wrong size, or an item is missing from your order.

Minor cosmetic imperfections to outer packaging (boxes, labels, stickers) are not considered damage.

If your order arrives damaged or incorrect, email hello@noseworthyperfumes.ca within 48 hours of delivery with:

  • Your order number
  • Clear photos of the shipping box, including the label
  • Clear photos of the packaging and item(s) received

We aim to respond to all claims within 2 business days. Claims are reviewed case-by-case; approved claims are resolved with a replacement, refund, or store credit at our discretion. Reports received after 48 hours may still be reviewed but are not guaranteed a resolution.

Returns

Most damage claims are resolved from photo evidence alone. However, we may request that a damaged item be returned to us (for inspection or as part of a carrier claim) and will provide instructions if so.

A physical return is required when we've sent the wrong item or size. In all cases where a return is requested:

  • We will provide a prepaid return label; you are not responsible for return shipping costs
  • For wrong item/size returns, the item must be unused, unopened, and in its original condition, with all original packaging included
  • Returns require prior written authorization, unauthorized returns will be refused and sent back to sender

For quality assurance, orders are documented before shipment. Items showing signs of use, tampering, or alteration are not eligible for refund, replacement, or exchange.

Non-Returnable Situations

We don't offer refunds or exchanges for:

  • Scent preference or blind buys
  • Performance concerns (longevity, projection, etc.)
  • Minor cosmetic imperfections to packaging
  • Carrier delays after shipment
  • Items that have been opened, used, or altered

New to a fragrance? We recommend trying a sample before committing to a full bottle.

Order Security & Fraud Prevention

To protect our customers and business:

  • Orders are documented prior to shipment
  • Orders over $200 CAD require signature confirmation upon delivery
  • We reserve the right to cancel or refuse any order
  • Refunds, replacements, or future service may be denied in cases of suspected fraud or abuse

Payment Disputes & Chargebacks

By completing a purchase, you agree to these policies. If something's wrong with your order, please contact us first, most issues are resolved quickly through direct communication, and it's usually the fastest path to a resolution.

If a chargeback is filed for an order that was delivered and fulfilled correctly, we will provide the payment processor with supporting documentation (proof of delivery, order records, and correspondence) to contest the dispute.