Refund policy

At Noseworthy Perfumes, all sales are final. Please review all items carefully before purchasing. If you have any questions, we’re happy to assist prior to checkout. Please keep in mind this is a small business, your order is verified, inspected and packed (with care) by hand. 

Damaged or Incorrect Items

An item is considered damaged only if it arrives with visible physical damage that affects the product’s usability, such as:

• Broken or cracked atomizer, bottle, or vial
• Leakage that results in a significant loss of product
• Missing or non-functional spray mechanism
• Severe damage that prevents the fragrance from being used as intended

Minor cosmetic imperfections to packaging (boxes, labels, or stickers) are not considered damage.

We carefully package all orders to ensure they arrive safely. If your order arrives damaged or incorrect, please contact us at hello@noseworthyperfumes.ca within 48 hours of delivery so we can resolve the issue promptly. To submit a claim, please provide:

• Your order number
• Clear photos of the shipping box (including label)
• Clear photos of the packaging and item(s) received
  

Failure to report damage within this timeframe may result in the claim being denied. All claims are reviewed on a case-by-case basis. If approved, we will provide further instructions.

Return Authorization

Returns are only considered in cases of verified damage or fulfillment error and require prior written authorization. Unauthorized returns will be refused and returned to sender. If a return is approved due to fulfillment error:

• The item must be unused and in its original condition
• Bottle, packaging, and contents must match the original shipment
• Batch codes, fill levels, and presentation must be consistent
• All original packaging must be included

For quality assurance and fraud prevention, all orders are documented prior to shipment. Items showing signs of use, tampering, or alteration will not be eligible for refund or replacement. Refunds or replacements are issued at our discretion after the returned item has been received and inspected.

Non-Returnable Situations

We do not offer refunds or exchanges for:

• Scent preference or blind buys
• Performance concerns (longevity, projection, etc.)
• Minor cosmetic imperfections to packaging
• Carrier delays after shipment
• Items that have been opened, used, or altered

We strongly recommend purchasing samples when trying a fragrance for the first time.

Order Security & Fraud Prevention

To protect our customers and business:

• Orders are documented prior to shipment
• Orders will require signature confirmation
• We reserve the right to cancel or refuse any order
• Service or refunds may be denied in cases of suspected fraud or abuse

These measures ensure product integrity and a consistent customer experience.

Payment Disputes & Chargebacks

By completing a purchase, you agree to all store policies. If there is an issue with your order, please contact us directly before initiating a dispute. Most concerns can be resolved quickly through communication.If a chargeback is initiated for an order that was delivered and fulfilled correctly:

• Supporting documentation will be provided to the payment processor
• The customer may be restricted from future purchases
• Any active or future orders may be cancelled

We reserve the right to deny claims that conflict with delivery confirmation or documented evidence.